GenPartSupply.com’s return policy is designed to be as fair and hassle-free as possible. We offer a 30 day return period where any item can be returned to us for any reason*. Please contact us prior to returning the item to obtain a Return Authorization.
*See exceptions below
How to Return an Item
To initiate the return process, please click here to access the “my account” page (you will need to log in to your GenPartSupply.com account if you haven’t already). Find the order that contains the product(s) you wish to return and click the link to “return items”. Before the request is submitted, you will be prompted to provide additional info about the reason for your return request. Please be sure to contact us prior to returning something in order to make the process as seamless as possible.
Non-Defective Items (Changed mind, misordered)
You are responsible for all return shipping costs on non-defective items, as well as a restocking fee of up to 25%. Upon request, GenPartSupply can provide a flat-rate UPS return shipping label for non-defective merchandise for $10 (deducted from refund).
Non-Defective Large Items (Changed mind, misordered)
For returns of non-defective large item(s), you are responsible for paying return freight. Freight fees on large item range between $50.00 and $500.00. Restocking fees of up to 25% will be deducted from any refund/credit on items that are not damaged or defective.
Large Item Return Policy (defective, damaged, etc.)
Due to the expense of shipping heavy items, large items are subject to additional terms.
Be sure to carefully inspect all Heavy Item (freight) deliveries for damage before signing the bill of lading as freight handling charges cannot be refunded. If item(s) arrive damaged or defective, you must note this on the shipping receipt and refuse delivery to avoid paying return freight charges. If this is not done, you will be responsible for return freight charges back to us or the manufacturer. Please notify us of any delivery problems as soon as possible to expedite the refund process.
In situations where a damaged product can be repaired by either a factory-technician or end-user, GenPartSupply.com may opt to provide replacement parts and/or a service technician instead of returning the whole item
Please note that you will be responsible for the additional freight costs in the following instances:
You miss your delivery appointment
You refuse or return a non-damaged, non-defective item
Important Exceptions
Electronic parts
No returns accepted on electronic parts unless defective. This includes generator control boards, stepper motors, magnetos, ect.
Please make sure you are purchasing the correct part for your application before placing your order. SPS can look up the corrcet part with your model and serial numbers. Please call 248-437-9299 for us to look up the correct part.
Gasoline Powerd Items
Due to hazardous item shipping regulations, items with gasoline engines are ineligible for returns or refunds after gasoline has been added to the tank. These items must be repaired at a authorized Factory Service Center.
Risk-Free Reconditioned Items
All reconditioned items offered by GenPartSupply.com are sold risk-free and therefore have an extended return period of 90 days. All other return conditions described on this page apply as-is.
International Returns
Orders shipped outside of the US are final and are not eligible for return, regardless of the nature of the return. We will only accept exchanges on international orders and the customer is responsible for paying all shipping charges for getting an item back to GenPartSupply. GenPartSupply is not responsible for the shipping charges associated with exchanges on international orders.
Packing and Sending Your Return
When sending an item back to GenPartSupply.com, please ensure the following:
The item is in it’s original box with all original packaging, accessories & documents. Returned items missing original packaging, accessories or documents are subject to a restocking fee.
The product is securely & properly packaged to avoid damage in transit
Restocking Fees
In order to keep our prices low, we will charge a restocking fee in certain instances to recoup the cost associated with returns. A restocking fee of up to 25% will be assessed in the following situations.
Non-defective merchandise
Merchandise that has been visibly used or worn
Orders "Refused" without authorization
Returns that were shipped back after 30 days of the date received (Note: unless authorized, late returns will be rejected)
Any return that is not the result of defective/damaged merchandise or a shipping error
Important Note: Some items that are shipped directly from the manufacturer are subject to a restocking fee up to 25% regardless of their condition.
Warranty and Parts Info
After 30 days, purchases made from GenPartSupply are no longer covered by our Return Policy. After this time, products are covered by their respective Manufacturer’s Warranty and in most cases, may be brought to an Authorized Service Center for repair.
To learn how warranty claims are handled for a specific manufacturer, please visit GenPartSupply's Warranty Information Page
To find the nearest Authorized Service Center in your area, you may contact the manufacturer directly or 'Contact GenPartSupply' for assistance
Manufacturer warranty coverage & eligibility varies in countries other than the United States. GenPartSupply.com makes no guarantees regarding manufacturer warranty coverage outside of the United States.
If you have any questions about our return policy, please contact our customer service team.
